Government and Corporate
Training
TACT4 provides primary level instruction to all frontline personnel, such as Compliance and Enforcement Workers, Front Desk Attendants, Shire Staff, Rental Property Managers, and any other employee who may have contact with the public in a potentially hostile situation.
​
Challenges amongst staff and stakeholders increase during times of heightened stress, anger or anxiety and can arise in situations including pandemics, natural disasters, unpopular policy decisions, property disputes, work place stress and family or financial stress..
Challenging behaviours can include (but are not limited to):
​
-
Failure to cooperate, obstruction and physical intimidation
-
Phone calls of an aggressive nature
-
Verbal insults and abuse
-
Escalation to physical abuse
-
Work place bullying
-
Drugs, alcohol and mental illness
Our courses are specifically for those new to the company, or those who have not had a chance to participate in Conflict Avoidance and De-escalation Training.
It is an extensive program that offers theoretical and practical lessons from a highly experienced instructor.
​
In this training participants will be taught the following:
-
The brain and psychology of fight stress
-
Why we all act differently under stress based on science
-
Importance of understanding how mindset was created
-
Risks, Minimise, Mitigate
-
Dealing with drug affected/mental health issues
-
Communicating as a professional representative
-
Communication with highly stressed and aggressive people
-
Situational awareness around aggressive people
-
Planning to stay safe
-
Basic self-defence
-
Practical realistic situational scenarios & assessment
This training is also designed to support Authorised Officers conduct their work in a professional and safe manner when dealing with members of the public. Learners who deal with, and are challenged by the public who are undertaking regulated activities, will require these courses.
​
​We will work with your organisation to ensure the course reflects your operating procedures and relevant legislation.
This course is available either as face to face training in your location or available for your staff to attend the training online.
Advanced Communication and Tactics Training
Government Advanced Tactics
Training - Level 2
TACT4 is able to deliver CIDT2 training to any person who has the lawful ability to carry and use OC spray, handcuffs, extendable baton and self defense. Our instructors have extensive backgrounds and qualifications both using OSDE and delivering this training. This course is for those officers who may require the use of batons, OC spray or handcuffs in their regulatory activities. It will provide officers with instruction on how to use these tools, when to use these tools and their responsibilities under the relevant legislation. There will be theory and practical exercises with a highly experienced trainer.
On this 5 day initial CIDT2 course participants will receive the following:
​​
-
Laws relating to use of force (NZ, NSW, SA, QLD, ACT, NT, WA)
-
Theory of handcuffs
-
Practical handcuffing from different positions
-
Theory of extendable baton
-
Practical baton training from different modes
-
Theory of OC spray
-
Practical inert OC spray training
-
Organisational rules for using any of the above (Gazette)
-
Aftercare procedures
-
Reporting
-
Use of all three tactical tools
-
Basic self defense
-
Practical realistic situational scenario’s
-
Assessments theory/practical
​
We also offer the one day refresher CIDT2 training which is designed to meet the requirements of authorised officers on either a six monthly or annual basis (or as required). Officers must have completed CIDT2 initial five day course to undertake this refresher training.
​
We will work with your organisation to ensure the course reflects your operating procedures and relevant legislation.
