Could your staff potentially come in to contact with aggressive members of the public while doing their job? Tact 4 are specialists in designing organisation specific training for your team teaching them how to keep themselves safe when dealing with conflict.
With over 20 years experience we pride ourselves on creating and delivering world class best practice industry specific training.
We understand how important it is to have professional staff who reflect the values of the organisations they represent.
Therefore we guarantee that any staff member does not meet the minimum requirements of this training, we will commit to working with that individual to give them the best opportunity to succeed, along with any recommendations for that staff member moving forward.
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Training although mandatory under Work Health and Safety actually benefits your organisation in a number of ways, it ensures that your staff are able to communicate with members of the public without bias, professionally, consistently and safely. It also allows staff to be more confident in managing and communicating through any conflict and it sets a standard of conduct across the organisation which staff are accountable to. This keeps the organisation safe from litigation against rouge employees who have stepped outside of the mandated and approved training.
LEVEL ONE
CONFLICT AVOIDANCE TRAINING (CAT)
On this course participants will receive the following:
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The psychology of fight stress & why we all act differently under stress based on science.
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Mindset and how it is created
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Why training physical skills and knowledge is not enough & knowing risks.
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Dealing with people who display drug affected/mental health issues
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Communication as a professional representative of an organisation
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Communication with highly stressed and aggressive people
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Situational awareness when in proximity of aggressive people/property
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Planning, Approaching people/vehicles/properties & basic self defence.
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Practical realistic situational scenarios and assessments
This course is available either as face to face training in your location or available for your staff to attend the training online.
Challenges increase during times of heightened stress, anger or anxiety. They can arise in situations including natural disaster, unpopular policy decisions, property disputes and severe family or financial stress.
Challenging behaviours can include (but are not limited to):
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Failure to cooperate, obstruction, physical intimidation, verbal assults or escalation to physical abuse
We deliver training to all frontline staff including:
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Enforcement/Compliance Staff
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Front of Counter Staff
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Shire Staff
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Rental Property Managers
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and any employee who throughout his/her employment could potentially come in to contact with aggressive members of the public.
This training can be designed for new staff, or those who have yet to undertake any initial training. It allows for comprehensive knowledge and skills development. The course includes both theory and practical exercises with a highly qualified and experienced trainer.
This training is also designed to support Authorised Officers conduct their work in a professional and safe manner when dealing with members of the public. Learners who deal with, and are challenged by the public who are undertaking regulated activities, will require these courses.
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LEVEL TWO: PROHIBITED WEAPONS & SELF DEFENCE TRAINING
We deliver this training to any person who has the lawful ability to carry and use OC spray, handcuffs, extendable baton and use self defence.
Our instructors have extensive backgrounds and qualifications both using OSDE and delivering this training for organisations Fisheries Victoria, Game Management Victoria, DELWP Victoria.
This course is for those officers who may require the use of batons, OC spray or handcuffs in their regulatory activities. It will provide officers with instruction on how to use these tools, when to use these tools and their responsibilities under the relevant legislation. There will be theory and practical exercises with a highly experienced trainer.
On this 5 day initial CIDT2 course participants will receive the following:
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Laws relating to use of force
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Theory of handcuffs
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Practical handcuffing from different positions
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Theory of extendable baton
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Practical baton training from different modes
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Theory of OC spray
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Practical inert OC spray training
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Organisational rules for using any of the above (Gazette)
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Aftercare procedures
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Reporting
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Use of all three tactical tools
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Basic self defense
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Practical realistic situational scenario’s
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Assessments theory/practical
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We also offer the one day refresher training which is designed to meet the requirements of authorised officers on either a six monthly or annual basis (or as required).
Officers must have completed the initial five day course to undertake this refresher training.
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We will work with your organisation to ensure the course reflects your operating procedures and relevant legislation.